Terms of service

OVERVIEW

This website is operated by Stedi Support Limited (trading as Stedi). Throughout the site, the terms “we”, “us” and “our” refer to Stedi. We operate this website and online store, including all related information, content, features, tools, products and services (together, the “Services”) to provide you with a curated shopping experience.

Our store is hosted on Shopify, which provides us with the e-commerce platform that allows us to sell our products and services to you.

These Terms of Service (the “Terms”), together with any policies referenced here (including our Privacy Policy and Returns, Refunds & Replacements Policy), govern your access to and use of our Services.

Please read these Terms carefully before using our website. By visiting, browsing, interacting with, or purchasing from our Services, you agree to be bound by these Terms and our policies. If you do not agree, you should not use our Services.

1. ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least 18 years old or the age of majority in your place of residence and have the legal capacity to enter into these Terms.

To access certain features or place an order, you may be required to provide personal and payment information. You agree that all information you provide is accurate, current, and complete, and that you will keep it updated.

You are responsible for maintaining the confidentiality of your account and for all activity that occurs under your account. You may not transfer, sell, or assign your account to any other person.

2. PRODUCTS AND INFORMATION

We make every effort to display our products as accurately as possible. However, colours and appearance may vary depending on your device and settings.

Product descriptions, ingredients, packaging, availability, and pricing may change from time to time. We reserve the right to update, limit quantities, or discontinue products at any time where permitted by law.

Any information provided on this website is for general information purposes only and is not a substitute for professional or medical advice. Always read labels and directions before use and consult a qualified professional if needed.

3. ORDERS

By placing an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion (including due to availability, errors, or suspected misuse).

An order is not accepted until payment has been processed and an order confirmation has been issued. Please review your order carefully before submitting, as we may be unable to accommodate cancellations once an order has been accepted.

All purchases are subject to our Returns, Refunds & Replacements Policy.

Orders are for personal or household use only and must not be purchased for resale or export.

4. PRICING AND BILLING

Prices, promotions, and availability are subject to change without notice. The price charged will be the price shown at checkout and confirmed in your order confirmation email.

Unless stated otherwise, prices may exclude shipping and applicable taxes. You agree to provide current, complete, and accurate payment and billing information and to promptly update your details as required.

Where promotional terms conflict with these Terms, the promotional terms will apply.

5. SHIPPING AND DELIVERY

Delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processes, or events outside our reasonable control.

Risk of loss passes to you once your order has been delivered to the address provided at checkout.

6. INTELLECTUAL PROPERTY

All content on the Services — including trademarks, logos, text, images, graphics, videos, and overall site design — is owned by or licensed to Stedi and is protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial purposes only. You must not reproduce, distribute, modify, or exploit any content without our prior written consent.

7. OPTIONAL TOOLS

We may provide access to third-party tools or services. These are provided “as is” and “as available” without warranties or guarantees. We are not responsible for third-party tools, and your use of them is at your own risk.

8. THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of those third parties. Accessing third-party sites is at your own risk.

9. RELATIONSHIP WITH SHOPIFY

Stedi is powered by Shopify. However, any sales made through this website are between you and Stedi. Shopify is not responsible for any aspect of transactions between you and us.

10. PRIVACY

Your use of our Services is subject to our Privacy Policy. Because our store is hosted by Shopify, Shopify may also collect and process personal information to provide and improve the Services. Please review our Privacy Policy for more information.

11. FEEDBACK AND REVIEWS

If you submit reviews, feedback, or suggestions (“Feedback”), you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, publish, and display that Feedback for business purposes, including marketing and improving our Services.

You confirm that your Feedback is accurate, lawful, and does not infringe the rights of others.

12. ERRORS AND INACCURACIES

Occasionally, information on our website may contain errors or inaccuracies. We reserve the right to correct errors and to cancel or refuse orders affected by incorrect information, where permitted by law.

13. PROHIBITED USES

You must not use our Services for unlawful purposes, to infringe intellectual property rights, submit false information, introduce malware, interfere with site security, or engage in abusive or harmful conduct.

We reserve the right to restrict or terminate access to the Services if these Terms are breached.

14. TERMINATION

We may suspend or terminate access to the Services at any time if you breach these Terms. Any obligations or liabilities incurred prior to termination will survive.

15. DISCLAIMERS

To the fullest extent permitted by law, the Services and products are provided “as is” and “as available”.

Nothing in these Terms is intended to exclude, restrict, or modify any rights you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer protection laws.

16. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Stedi will not be liable for any indirect, incidental, or consequential loss arising from your use of the Services or products.

Where liability cannot be excluded under New Zealand law, our liability is limited to the maximum extent permitted by law.

17. INDEMNITY

You agree to indemnify and hold harmless Stedi, Shopify, and our affiliates from any claims arising from your breach of these Terms or misuse of the Services.

18. SEVERABILITY

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

19. ENTIRE AGREEMENT

These Terms, together with our policies, constitute the entire agreement between you and us regarding the Services.

20. ASSIGNMENT

You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations at any time.

21. GOVERNING LAW

These Terms are governed by the laws of New Zealand, and you submit to the non-exclusive jurisdiction of the New Zealand courts.

22. CHANGES TO TERMS

We may update these Terms from time to time by posting changes on this page. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

23. CONTACT

Questions about these Terms can be sent to:

help@stedisupport.com