Refund policy

We want you to feel confident shopping with us at Stedi. If something isn’t quite right with your order, please reach out — we’re here to help.

Faulty, damaged or incorrect items

Please inspect your order as soon as it arrives. If your item is faulty, damaged, or you’ve received the wrong item, contact us at help@stedisupport.com
 as soon as possible so we can understand what went wrong and make it right.

If your request is approved, you can choose either:

• a replacement, or
• a refund to your original payment method.

Refunds or replacements will be processed as soon as possible once approved.

Please note:

• Only the affected item(s) in your order will be eligible for a refund or replacement
• This policy applies to faulty, damaged, or incorrect items only and does not apply to all items in an order

Opened products

For hygiene and safety reasons, we’re unable to accept returns on opened products unless the item is faulty, damaged, or incorrect.

If approved, opened products must be barely used (for example, no more than three servings) to be eligible for a refund or replacement.

Change of mind

At this stage, we’re unable to accept returns or offer refunds for change-of-mind purchases.

Sale items

Sale or discounted items are final sale and are not eligible for return, refund, or replacement unless they are faulty, damaged, or incorrect.

Timeframes

Please contact us as soon as possible after receiving your order if there is an issue.

Unfortunately, we’re unable to accept any refund or replacement requests made more than 30 days after delivery.

We always aim to be fair and helpful, and all refund and replacement requests are reviewed individually in line with this policy. If something doesn’t feel quite right, please reach out to us at help@stedisupport.com
 — we’re always happy to help.

Nothing in this policy affects your rights under the New Zealand Consumer Guarantees Act 1993.